1. Q: Are you a manufacturer? Do you have factory audit?
A: Yes, we have our own factory in Shenzhen. And we have Alibaba.com Assessment Supplier Report(No.: 7302706_P+T) issued by TüV Rheinland.
2. Q: What's your best price? And what is payment method you can accept?
A: We will quote you best price according to your quantity, so when you make an inquiry, please let us know the quantity you want. We can accept payment via T/T, PayPal, Western Union.
3. Q: What's your MOQ? Can I mix styles and colors?
A: For 5# silver nylon zipper roll, MOQ is 1000 yards per color. Usually we don't accept mix styles, but as your first order, and in view of your sincerity to cooperate, we will try to accept 500pcs per color, but the unit price will be higher than the unit price of 1000pcs.
4. Q: Can we customize color and size and tape with our own logo?
A: Yes, customized color and size are ok, and we can make your logo and design on the product, but usually the mold cost needed for small orders.
5. Q: What is your sample policy?
A: We can provide free samples for your checking, but shipping cost prepaid by the buyer.
6. Q: What's your packing?
A: Our usual packing for zipper is OPP bag, then packed in export carton.
7. Q: What's the delivery time?
A: Usually the production time is 10-15 workdays after order confirmation and deposit payment.
8. Q: What is your shipping method?
A: For small orders, we suggest you to ship the goods via door to door express delivery, like DHL, UPS, FedEx and TNT. For big quantity, sea shipment or air shipment is up to you, and if you do not have an agent, we can provide logistic service to you.
9. Q: What is your warranty?
A: We are very confident in our products. Every piece of zipper is checked before packing, and we pack them very well, so usually you will receive your order in good condition. But to avoid any subsequent trouble regarding quality issue, we suggest that you check the zippers once you receive them, and let us know the details if there is any damaged one, so that we can deal with it accordingly.